Processing Time

Orders are processed Monday through Friday, excluding federal holidays. Orders placed before 2:00 PM EST are typically processed the same business day. Orders placed after 2:00 PM EST or on weekends will be processed the next business day.

Shipping Methods & Rates

• Standard Shipping (3–5 business days): $5.99 / Free on orders over $75
• Expedited Shipping (2 business days): $12.99
• Overnight Shipping (1 business day): $24.99

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after you receive this email.

Shipping Address

Please ensure your shipping address is correct at the time of purchase. Alemiral Global LLC is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info@alemiralglobal.com within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.

Return Eligibility

Items may be returned within 30 days of delivery provided they are:

• Unused and in their original condition
• In original packaging with all tags attached
• Not marked as "Final Sale"

For hygiene reasons, used beauty tools cannot be returned or exchanged.

How to Start a Return

Email us at info@alemiralglobal.com with your order number and reason for return. We will respond within 1 business day with your prepaid return label and instructions.

Refunds

Once we receive and inspect your return, your refund will be processed within 3–5 business days to your original payment method. You will receive an email confirmation when the refund is issued.

Exchanges

We are happy to exchange eligible items for a different product of equal or lesser value. Please email us to start an exchange, and we'll hold your requested item while processing the return.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We will send a replacement at no charge and arrange return shipping for the incorrect item.

Information We Collect

When you place an order or contact us, we collect your name, email address, shipping address, phone number, and payment information. Payment data is processed securely through our payment partners and is never stored on our servers.

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To respond to customer service inquiries
• To send marketing emails (only if you opt in)
• To improve our website and products

Data Security

Our website is protected by 256-bit SSL encryption. We use industry-standard security protocols to protect your personal information during transmission and storage.

Third-Party Services

We use trusted third-party services for payment processing, shipping, and email marketing. These partners are required to keep your information confidential and may only use it to provide services to us. We do not sell or rent your personal information to any third parties for their own marketing purposes.

Cookies

We use essential cookies to make our website function properly. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.

Your Rights

You have the right to access, correct, or delete your personal data at any time. To make a request, contact us at info@alemiralglobal.com. We will respond within 30 days.

Contact

For privacy-related questions, contact us at:
Alemiral Global LLC · 1849 Muliner Avenue, FL 2, Bronx, New York 10462 · info@alemiralglobal.com